Refund Policy

The following policy applies for purchases made through www.tbd.health. If you purchased your TBD Health kit at another location or another authorized retailer, please speak with a representative from the original place of purchase as we must adhere to their policies and procedures. Kits or other Services purchased through an unauthorized reseller are not eligible for any refund, cancellation, or replacement.

In all cases, TBD Health cannot accept returned/unused kits nor issue refunds. If you received your order and do not wish to continue with the test, we ask that you dispose of the kit.

• If you've purchased a subscription for a Kit, and would like to cancel your subscription, please email inquiries@tbd.health. If you are cancelling your subscription before you have received and paid for your second Kit, you will be charged the difference between the subscription price and the one-time Kit fee.

All test kits must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.