Support
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FAQs
Do I need to get screened?
What should I get screened for? This is a great question. Check out our Sexual Health Questionnaire here or schedule a telemedicine consult if you have questions.
How long will my results take?
Your results will generally be available in less than 1 week after you’ve shipped back your test.
Are at-home tests accurate?
Yes - and our labs are leaders in direct-to-consumer testing. In fact, they’re the same labs that physicians, hospitals and universities use (all CLIA and CAP-approved). The sensitivity and specificity of each lab test (aka the reliability of the results) can be found here.
How does TBD support folks with a disability or chronic illness?
Our goal is to be the easiest way to manage your healthcare, on your terms. That means making our services as accessible and user-friendly as possible. We are pleased to make customized accommodations that make using our kits, medication, or telemedicine services. Just email us at hello@tbd.health with your request or call/text us at (702) 909-0554 and our Care Team will get in contact to help.
Do you take insurance?
We are not contracted with insurance companies at this time, although we are generally priced lower than the out-of-pocket costs associated with STD testing. We also take HSA/FSA and can provide a Superbill for you to submit to your insurance company.
What happens if I screen positive?
If you screen positive (or even if you just have questions), we’re here. You’ll schedule a telemedicine consult and our clinicians will walk you through your results, next steps – and prescribe medication for you and your partner(s), if appropriate. Note that for some STIs, TBD Healthis required by law to report a positive result to the applicable Department of Health.
Tell me about window periods.
Every STI has an “stealth phase” after transmission, when the infection is present in the body but at such a low level it can’t be picked up by tests. These are called ‘window periods’, and they’re different for every STD. Because of window periods, and because many STDs are often asymptomatic, it's important to get routinely screened.
When do at-home tests expire?
All at-home tests must be registered and returned to the lab within 5 months of purchase. In addition, unregistered kits expire after 3 months. Any samples that are delivered to the lab after this time will not be processed. We are unable to provide a replacement kit due to expiration.
How long will my results take?
Your results will generally be available in less than 1 week after you’ve shipped back your test.
Are at-home tests accurate?
Yes - and our labs are leaders in direct-to-consumer testing. In fact, they’re the same labs that physicians, hospitals and universities use (all CLIA and CAP-approved). The sensitivity and specificity of each lab test (aka the reliability of the results) can be found here.
Do you take insurance?
We are not contracted with insurance companies at this time, although we are generally priced lower than the out-of-pocket costs associated with STD testing. We also take HSA/FSA and can provide a Superbill for you to submit to your insurance company.
What happens if I screen positive?
If you screen positive (or even if you just have questions), we’re here. You’ll schedule a telemedicine consult and our clinicians will walk you through your results, next steps – and prescribe medication for you and your partner(s), if appropriate. Note that for some STIs, TBD Healthis required by law to report a positive result to the applicable Department of Health.
What STDs can be cured?
Some sexually transmitted diseases (STDs) can be cured with appropriate treatment. These include: Chlamydia, Gonorrhea, Syphilis
However, it's crucial to note that not all STDs are curable. Viral STDs such as HIV, herpes, and hepatitis B cannot be cured, but their symptoms can often be managed with medication and treatment.
How does My Way® emergency contraception work?
The active ingredient in My Way® is called levonorgestrel. Levonorgestrel is a hormone that, when taken within 72 hours (3 days) of unprotected sex or failure of contraceptive methods, can prevent a pregnancy before it begins.
How quickly do I need to take this emergency contraception after unprotected sex or failure of other contraception?
Take within 72 hours (3 days) of contraceptive failure like: a broken condom, missing 2 days of birth control or unprotected sex, for example. The sooner My Way® is taken after one of these events, the more likely it will be effective.
Does My Way® expire?
The current batch that our pharmacy has will expire in December 2024.
How is it shipped?
Your emergency contraception is delivered right to your door. Shipping is available to all 50 states as well as Puerto Rico. We offer 1-2-day shipping and standard shipping, which typically takes 3-5 business days
*Note: If the order is received before 12 PM PT. This may also take longer for some rural zip codes and Puerto Rico.
What could impact the effectiveness of emergency contraception?
There are factors that can affect the effectiveness of My Way®, like: where you are in your menstrual cycle, your weight, how soon you took the pill after unprotected sex or a contraceptive failure, and if you’re on any other medications or drugs that might interfere with the drug.
If your period is more than a week late after taking My Way®, it is recommended that you take a pregnancy test or talk with your health care provider.
Is there a weight limit?
If you weigh more than 165 pounds, we recommend speaking with your healthcare provider. Here’s why: while the FDA states that there are no concerns, regardless of weight, that would prevent anyone from using levonorgestrel emergency contraceptives safely, some studies suggest that efficacy declines as weight and BMI increase. There are alternatives, however – such as Ella® (info below) or a copper IUD. Talk with your health care provider or contact us below for more information.
I’ve heard about Ella® – tell me about it.
Ella® is an alternative to emergency contraception that requires a prescription. Email us at hello@tbd.health, and we will refer you to a licensed provider for a telemedicine consult to determine if Ella is right for you. These appointments are typically available within a couple of hours of the request. If Ella is prescribed, you will then pick it up at your local pharmacy.
Are there any known side effects to My Way®?
Side effects may include changes in your period, nausea, lower stomach (abdominal) pain, tiredness, headache, dizziness, and breast tenderness. Call your health care provider if you experience any of these or other symptoms after taking My Way®. If you vomit within 2 hours of taking My Way®, call a healthcare professional to find out if you should repeat the dose.
Do not use if you have ever had an allergic reaction to levonorgestrel.
So…I have more questions.
We’re here. Contact us below or request a telemedicine consult if you have additional questions. You can also contact your licensed healthcare provider or a pharmacist.
Is TBD Health a laboratory?
No, TBD Health does not perform lab testing, or otherwise process or analyze, specimens and is not considered a clinical laboratory. Rather, TBD Health partners with a third party licensed and CLIA and CAP-certified clinical lab to process the specimens submitted by our customers for the tests available through our website. Our Nevada clinic does offer on-site collection of specimens by licensed medical professionals, but those samples are shipped directly to our lab partners for processing and analysis.
Does TBD Health manufacture the tests or products?
No, TBD Health does not manufacture any medical devices, drugs or other products regulated by the Food and Drug Administration.
Is TBD Health a medical provider?
No, TBD Health is not a medical provider. TBD Health facilitates access to licensed medical professionals, engaged by TBD Health as independent contractors via telehealth and on-site at the Nevada clinic. At this time, though, TBD Health does not employ any medical professionals directly.
Is TBD Health a pharmacy?
No, TBD Health is not a pharmacy. Rather, TBD Health partners with a third party pharmacy to make certain products available through our platform.
Email us and a team member will get back to you within 24 hours. We’re also available via call or text at +1 (702) 909-0554